Job Description
Join our dynamic team at GlobalTech Solutions as a Night Shift Support Specialist with flexible scheduling options. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining a healthy work-life balance. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in a cutting-edge environment with industry-leading technology.
As a key member of our support team, you'll be instrumental in resolving technical issues for our diverse client base across multiple industries. We value autonomy and trust our team to manage their schedules effectively while delivering outstanding results.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during overnight shifts
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all support interactions and resolutions in CRM systems
- Collaborate with global teams to escalate unresolved issues
- Monitor system performance and proactively address potential disruptions
- Maintain detailed knowledge base articles for common issues
- Train junior support staff on best practices
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years in technical support or IT operations
- Experience with Windows/macOS/Linux operating systems
- Proficiency in network troubleshooting and security protocols
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification required
- Flexibility to work variable overnight schedules