Job Description
Are you a night owl looking for a career that fits your schedule? Global Help Desk Solutions is seeking a dedicated Night Shift Support Specialist to join our growing team in Reno, NV. We offer a unique opportunity to work flexible hours without the daily commute, allowing you to maximize your evenings and weekends.
In this role, you will be the first point of contact for our clients, providing technical assistance and resolving inquiries via chat, email, and phone. We value accuracy, empathy, and problem-solving skills above all else.
Responsibilities
- Monitor and respond to incoming support tickets in a timely manner.
- Diagnose and troubleshoot technical hardware and software issues.
- Assist customers with account setup and navigation of our platform.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Stay updated on product knowledge and service protocols.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in customer service or technical support.
- Excellent written and verbal communication skills in English.
- Basic proficiency with computers and operating systems.
- Ability to work independently and manage time effectively during night shifts.
- Strong problem-solving mindset and patient demeanor.