Job Description
Are you looking for a rewarding career with flexible hours? We are seeking dedicated Night Shift Support Specialists to join our dynamic team in Fort Wayne, Indiana. If you thrive in a fast-paced environment and have a passion for helping others, this is your chance to shine. We offer competitive pay, comprehensive benefits, and a schedule that works for your lifestyle.
As a Night Shift Support Specialist, you will be the first point of contact for our clients, ensuring they receive the technical assistance and guidance they need to succeed. We value reliability, problem-solving skills, and a customer-first mindset.
Responsibilities
- Provide exceptional technical and customer support during evening and overnight hours.
- Troubleshoot software, hardware, and network issues for a diverse client base.
- Manage and prioritize incoming support tickets efficiently using our CRM systems.
- Document solutions, resolutions, and maintain accurate customer records.
- Collaborate with cross-functional teams to resolve complex escalations and improve processes.
Qualifications
- High school diploma or GED equivalent required.
- 1-2 years of experience in customer service or technical helpdesk support is preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage time effectively during night shifts.
- Reliable high-speed internet connection (if working remotely).