Job Description
Join our dynamic team as a Night Shift Support Specialist and enjoy the flexibility of non-traditional hours while making a real impact! We're seeking dedicated professionals to provide exceptional technical support to our clients during overnight hours. This role offers competitive pay, a supportive work environment, and the opportunity to work autonomously in a fast-paced setting. If you're a problem-solver who thrives in quiet hours and values work-life balance, apply today to start your rewarding career journey with TechSolve Solutions.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot and resolve complex hardware/software issues remotely
- Document all interactions and resolutions in our ticketing system
- Collaborate with day-shift teams for seamless handover of unresolved issues
- Monitor system health and proactively address potential outages
- Maintain detailed knowledge base articles for common troubleshooting scenarios
- Escalate critical issues to senior engineers with clear context
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of IT support or customer service experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability between 10 PM - 8 AM
- CompTIA A+ certification or equivalent technical certification