Job Description
Join our dynamic team as a Night Shift Support Specialist in Chula Vista, CA! We're seeking tech-savvy professionals to provide exceptional customer support during overnight hours. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth potential. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning support team!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with global teams to resolve escalated support tickets
- Monitor system alerts and proactively address potential outages
- Conduct user training sessions for new product implementations
- Maintain strict SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in technical/customer support role required
- Experience with ticketing systems (Zendesk, Jira) and remote desktop tools
- Strong diagnostic skills for Windows/macOS/Linux environments
- CCNA or CompTIA A+ certification preferred
- Ability to work independently during night shift (10 PM - 6 AM)
- Excellent written/verbal communication skills
- Valid California driver's license for occasional on-site visits
- Fluent in English; bilingual Spanish a plus