Job Description
Join our dynamic team as a Night Shift Support Specialist in Stockton, CA! We're seeking motivated professionals to provide critical technical support during overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment. Work with cutting-edge technology while ensuring seamless operations for our global clients. If you thrive in fast-paced settings and possess strong problem-solving skills, we want to hear from you!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot and resolve hardware/software issues across Windows/Linux environments
- Monitor system health and proactively address potential infrastructure failures
- Document incident reports and maintain detailed knowledge base articles
- Collaborate with cross-functional teams during critical outages
- Adhere to SLA protocols and escalation procedures
Qualifications
- Minimum 2 years in IT support or helpdesk roles
- Proficiency with Active Directory, VPNs, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification preferred
- Strong analytical skills with ability to diagnose complex issues
- Excellent written and verbal communication skills
- Availability to work overnight shifts (10 PM - 6 AM)
- Valid driver's license and reliable transportation