Job Description
Join our elite support team as a Night Shift Specialist at NexusTech Solutions! We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours. Enjoy premium compensation, flexible scheduling, and career advancement opportunities in Portland's thriving tech scene. This is your chance to make an immediate impact while working alongside industry innovators.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Resolve hardware/software issues with precision and professionalism
- Monitor system health and proactively address potential disruptions
- Document cases meticulously in our CRM platform
- Collaborate with global teams during cross-continental handovers
- Maintain security protocols for sensitive client data
- Train junior staff on troubleshooting methodologies
Qualifications
- 2+ years in technical support or IT operations
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS/Linux environments
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Exceptional problem-solving under pressure
- Availability for 12-hour night shifts (7PM-7AM)
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)