Job Description
Are you ready to take your customer support career to the next level? Apex Global Solutions is currently seeking an exceptional Night Shift Support Specialist to join our elite team in Plano, TX. We offer a competitive hourly rate, comprehensive benefits package, and the stability you need in a rapidly growing industry. If you thrive in a fast-paced environment and have a passion for solving complex problems, this is your opportunity to shine.
Why Join Us?
- Immediate Hire: Start working within 48 hours of your interview.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Shift Premium: Enjoy a guaranteed shift differential for night work.
- Growth: Clear pathways for internal promotion to Senior Support and Management roles.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all interactions and resolutions in our ticketing system (Zendesk/Jira) accurately.
- Maintain a high level of customer satisfaction and professional rapport at all times.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue resolution.
- Monitor system alerts and perform routine maintenance checks to ensure uptime.
- Escalate complex tickets to Tier 2 specialists when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or a related field is preferred.
- Minimum of 1-2 years of experience in technical support or a related customer service field.
- Strong understanding of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work independently and manage time effectively during night hours.
- Reliable transportation and a stable work history are required.