Job Description
Are you looking for a role that fits your schedule? Apex Support Solutions is hiring for our Chicago, IL location! We are looking for dedicated individuals to join our night shift team starting tomorrow. Enjoy a premium rate for night work and a supportive environment where your skills make a difference.
As a Night Shift Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring smooth operations during off-hours.
Why Join Us?
As a Night Shift Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring smooth operations during off-hours.
Why Join Us?
- Immediate Start Opportunities
- Night Shift Premium Pay (+$3/hr)
- Comprehensive Training
Responsibilities
- Provide exceptional technical support via chat, email, and phone to night-shift customers.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all customer interactions and solutions in our CRM system.
- Maintain high customer satisfaction scores and adhere to SLAs.
- Collaborate with the day shift team to ensure seamless handovers.
- Stay updated on product knowledge and new support protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service or technical support experience is a plus but not required for the right attitude.
- Reliable internet connection and a quiet workspace.
- Strong communication skills, both written and verbal.
- Ability to work independently during night shifts.
- Proficiency with Microsoft Office Suite.