Job Description
Are you a dedicated problem-solver looking for a rewarding night shift opportunity? Apex Tech Solutions is currently seeking a Night Shift Support Specialist to join our elite technical team in Irvine, CA. In this pivotal role, you will be responsible for ensuring seamless IT operations and providing top-tier technical assistance to our clients during off-hours.
We are looking for a self-motivated individual who thrives in a 24/7 environment and has a passion for resolving complex technical issues. If you possess strong communication skills and a knack for troubleshooting, we want to hear from you.
Responsibilities
- Monitor and manage incoming support tickets and technical inquiries throughout the night shift.
- Provide advanced troubleshooting and resolution for hardware, software, and network issues.
- Ensure 24/7 system uptime by performing routine maintenance and monitoring system performance.
- Document all technical interactions and resolutions in the ticketing system.
- Collaborate with day-shift support teams to escalate and resolve critical incidents.
- Respond to phone and email communications with a high level of professionalism and empathy.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong understanding of Windows, macOS, and common network protocols.
- Excellent written and verbal communication skills.
- Ability to work independently and maintain high focus during night hours.
- Flexibility to work rotating night shifts, weekends, and holidays.