Job Description
Are you a night owl seeking a stable, high-paying career in technology? We are currently hiring for our Night Shift Support Team in Lubbock, TX. If you thrive in a 24/7 environment and enjoy solving technical problems, this is the perfect opportunity for you. Join a leading support provider and enjoy competitive pay, comprehensive benefits, and a work-life balance that fits your schedule.
Why Join Us?
Competitive hourly wage ($17.00 - $22.00)
Comprehensive health, dental, and vision insurance
Generous paid time off and holiday pay
Retirement savings plan with company match
Training and career advancement opportunities
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat to internal and external clients.
- Monitor system performance and troubleshoot hardware and software issues in real-time.
- Document all support interactions and resolutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity during shift handovers.
- Escalate complex technical issues to senior engineers or third-party vendors when necessary.
- Maintain a high level of customer satisfaction and patience during high-stress situations.
- Adhere to all company policies, procedures, and security protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field preferred.
- Previous experience in technical support, helpdesk, or customer service is highly desirable.
- Strong problem-solving skills with the ability to diagnose and resolve issues efficiently.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Reliability and punctuality are essential for night shift schedules (e.g., 10:00 PM - 6:00 AM).
- Basic knowledge of Windows, macOS, and network troubleshooting concepts.