Job Description
Are you ready to join a dynamic team where your skills make an impact? Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our Mesa, AZ facility. As a leader in 24/7 technology solutions, we offer a unique opportunity to work in a quiet, focused environment while supporting clients nationwide.
Whether you are an experienced IT pro or looking to break into the industry, our comprehensive training program will set you up for success. Enjoy competitive pay, shift differentials, and a culture that values your work-life balance.
Responsibilities
- Provide exceptional technical support to customers via phone and email during evening hours.
- Troubleshoot hardware and software issues for a diverse range of clients.
- Document technical issues and resolutions in our ticketing system accurately and efficiently.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay updated on the latest software updates and security protocols.
- Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in a customer support or helpdesk role is a plus.
- Basic understanding of PC hardware, operating systems (Windows/Linux), and networking.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Reliable internet connection and home office setup if remote (hybrid option available).