Job Description
Join TechSolutions Inc.'s elite remote support team and transform your career with our night shift support specialist position in St. Petersburg, FL. We're seeking tech-savvy professionals who thrive in after-hours environments to deliver exceptional remote IT support across North America. Enjoy the flexibility of remote work with competitive compensation, comprehensive benefits, and career advancement opportunities in a rapidly growing tech company.
This role offers 100% remote work while supporting critical infrastructure during peak nighttime hours. You'll be the digital guardian ensuring our clients' systems run flawlessly while most of the world sleeps. If you're passionate about solving complex technical puzzles and value work-life balance, this opportunity is tailor-made for you.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during night shift hours
- Troubleshoot complex hardware, software, and network issues across diverse client environments
- Monitor system alerts and proactively address potential outages before impact
- Document all resolutions and create detailed knowledge base articles for team reference
- Collaborate with global teams to ensure seamless service continuity across time zones
- Maintain strict SLAs while delivering exceptional customer satisfaction scores
- Conduct periodic system health checks and maintenance tasks during low-traffic periods
Qualifications
- Minimum 2 years of technical support experience with night shift or after-hours exposure
- Expert-level proficiency in Windows/macOS administration and networking fundamentals
- Industry certifications (CompTIA A+, Network+, or equivalent) strongly preferred
- Proven ability to diagnose and resolve complex technical issues independently
- Exceptional written communication skills for cross-team documentation
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to maintain composure and professionalism during high-pressure situations
- Valid US work authorization and reliable high-speed home internet connection