Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become a vital part of our 24/7 operations team. This remote-friendly role allows you to excel from the comfort of your home while serving Chicago-based clients. We're seeking detail-oriented professionals who thrive in nocturnal environments to provide exceptional technical and customer support. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work with occasional on-site collaboration in our vibrant downtown Chicago office.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for Chicago-based enterprise clients
- Troubleshoot complex hardware/software issues across Windows, macOS, and cloud platforms
- Monitor ticket queues and SLAs using Zendesk and Jira with <90-minute response times
- Document all interactions and resolutions in Salesforce knowledge base
- Collaborate with on-site Chicago teams during critical incidents
- Conduct system health checks and preventive maintenance during off-peak hours
- Maintain HIPAA/GDPR compliance for all client data handling
Qualifications
- 3+ years in IT support with night shift experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in AWS/Azure cloud environments and Active Directory
- Exceptional written communication skills for remote documentation
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, ServiceNow)
- Valid US driver's license for occasional on-site visits
- Must reside in Chicagoland area for timezone alignment