Job Description
Join our elite night shift team and unlock your potential with a $3,000 sign-on bonus! TechSolutions Inc. is seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients in Tucson, AZ. This is your chance to earn premium compensation while working in a collaborative, 24/7 environment.
Why Choose Us?
- Competitive pay with immediate sign-on bonus
- Comprehensive health benefits and retirement plans
- Career advancement opportunities in a growing tech company
- State-of-the-art equipment and resources
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions using ticketing systems (ServiceNow)
- Collaborate with global support teams during escalation scenarios
- Maintain 95%+ customer satisfaction metrics
- Conduct weekly system health checks and preventative maintenance
- Train junior staff on support protocols and best practices
Qualifications
- 2+ years in IT support or customer service role
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS and networking fundamentals
- Experience working in high-pressure, shift-based environments
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays