Job Description
Join our dynamic team at Orlando Tech Solutions as a Night Shift Support Specialist and unlock your potential with an exclusive $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless operations for our clients across Orlando and beyond. This premium opportunity offers competitive compensation, comprehensive benefits, and a supportive environment where your expertise will be valued. Embrace the flexibility of night shifts while advancing your career in a rapidly growing tech hub.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including network connectivity, security protocols, and system integrations
- Document incidents meticulously using ServiceNow while maintaining SLA compliance
- Collaborate with global support teams during escalation scenarios for critical outages
- Proactively monitor infrastructure health using Splunk and Nagios tools
- Conduct weekly knowledge base updates and training materials for team reference
Qualifications
- 3+ years in IT support with proven night shift experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server administration and Active Directory management
- Proficiency in ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong analytical skills for diagnosing multi-layered technical problems
- Ability to work independently with minimal supervision during off-hours
- Excellent written communication skills for documentation and client interactions