Job Description
We are currently seeking a dedicated Night Shift Support Specialist to join our elite IT support team in Los Angeles. This is a fantastic opportunity for tech-savvy professionals looking to earn a generous $2,000 Sign-On Bonus upon successful completion of your training period.
In this pivotal role, you will act as the guardian of our client's systems during off-hours, ensuring seamless technical operations and rapid issue resolution. If you thrive in a high-energy environment and have a passion for problem-solving, we want to meet you.
Why Join Us?
- Sign-On Bonus: Receive $2,000 paid out after your first 90 days.
- Shift Schedule: Work reliable night shifts (6:00 PM - 2:00 AM) with stability.
- Growth: Clear pathways for advancement into Senior Tech roles and Management.
- Benefits: Comprehensive health coverage, 401(k) matching, and paid time off.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, chat, and email.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Monitor system performance and troubleshoot critical alerts during night operations.
- Document all incidents, tickets, and resolutions in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless handover of unresolved issues.
- Conduct routine system checks and apply necessary patches and updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is preferred.
- Proven experience (1+ years) in a customer support or help desk environment.
- Strong troubleshooting skills with a focus on Windows, macOS, and mobile devices.
- Must be available to work rotating night shifts, including weekends and holidays.
- Excellent written and verbal communication skills with a professional demeanor.