Job Description
Join our award-winning IT support team in Henderson, NV and earn an immediate $2,500 sign-on bonus! We're seeking dedicated Night Shift Support Specialists to provide 24/7 technical assistance to our enterprise clients. This remote-friendly role offers competitive compensation, comprehensive benefits, and clear career advancement paths. Work within a collaborative environment that values work-life balance and recognizes your contributions.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote desktop for enterprise systems
- Resolve hardware/software issues including network connectivity, OS configurations, and application errors
- Document all interactions and solutions in our ticketing system with detailed resolution notes
- Collaborate with day shift teams to ensure seamless service continuity and knowledge transfer
- Monitor system health alerts and proactively address potential issues during off-hours
- Train end-users on security protocols and best practices for remote work environments
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity issues and security protocols
- Excellent written communication skills for technical documentation and client interactions
- Ability to work independently and make decisions during off-peak hours
- Flexibility to adapt to changing priorities and emergency situations