Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and unlock your potential with an exclusive sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Jacksonville, FL. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. Don't miss this limited-time opportunity to accelerate your career while serving as the backbone of our 24/7 operations.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure issues during overnight operational hours
- Document all troubleshooting activities and maintain detailed incident logs
- Collaborate with global IT teams to ensure seamless cross-shift handovers
- Implement proactive monitoring solutions to prevent system outages
- Conduct regular maintenance on servers and network infrastructure
- Escalate complex issues to senior engineers with detailed analysis
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of experience in IT technical support or system administration
- Proven expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Ability to work independently and make critical decisions during off-hours
- CompTIA Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Availability to work flexible schedules including nights, weekends, and holidays
- Experience with ITSM tools (ServiceNow, Jira) and monitoring systems