Job Description
Join our award-winning tech team as a Night Shift Support Specialist and receive an exclusive $5,000 sign-on bonus! We're seeking dedicated professionals to provide critical IT infrastructure support during overnight hours. This full-time role offers competitive compensation, career growth opportunities, and a collaborative environment where your expertise makes a real difference.
As a key member of our 24/7 operations team, you'll ensure system reliability while working flexible overnight hours (11 PM - 7 AM). We provide comprehensive training, cutting-edge tools, and a supportive culture that values work-life balance. Apply today to start your rewarding career with us!
Responsibilities
- Monitor and maintain IT infrastructure during overnight hours (11 PM - 7 AM)
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Execute system backups, security patches, and scheduled maintenance
- Document incident reports and resolution procedures in ITSM tools
- Collaborate with global teams during critical system outages
- Proactively identify and resolve potential system vulnerabilities
- Train junior staff on escalation protocols and troubleshooting techniques
Qualifications
- 3+ years in IT support or system administration role
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals and security protocols
- CompTIA Security+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Valid driver's license and reliable transportation