Job Description
Join TechSolve Solutions and start your career tomorrow! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic team environment. Wichita-based with flexible scheduling options available. If you're a problem-solver ready to make an impact, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues across diverse systems
- Document incidents and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve escalated issues
- Monitor system performance and proactively address vulnerabilities
- Maintain knowledge base with accurate troubleshooting guides
- Deliver exceptional customer service exceeding SLA targets
Qualifications
- 1+ years of technical support experience
- Proficiency in Windows/macOS/Linux environments
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work rotating night shifts (11 PM - 7 AM)
- Basic networking knowledge (TCP/IP, DNS, DHCP)