Job Description
Join our elite support team at NexusTech Solutions and start your career in Phoenix's booming tech scene! We're seeking dedicated Night Shift Support Specialists to ensure our clients' systems run flawlessly while the city sleeps. With competitive compensation, comprehensive benefits, and a culture that values work-life balance, this is your chance to launch a high-impact career immediately. No experience? No problem – we provide paid training for motivated candidates ready to thrive in a dynamic environment. Apply today and begin your journey tomorrow!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor system alerts and proactively resolve infrastructure issues during night hours
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with global teams during critical outages and escalations
- Execute scheduled maintenance tasks during low-traffic periods
- Maintain 99.9% uptime SLA through rapid response protocols
- Train on proprietary monitoring tools and automation platforms
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in IT support or customer service role
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Ability to work independently with minimal supervision
- Availability for 11 PM - 7 AM shift (Sun-Thurs)
- CompTIA A+ or equivalent certification (or willingness to obtain)
- Excellent written and verbal communication skills