Job Description
Join our elite night shift support team and make an immediate impact! We're seeking dedicated professionals to start tomorrow in Anaheim, CA. This high-impact role offers competitive pay, comprehensive training, and a dynamic work environment where your problem-solving skills shine. Be the hero behind our 24/7 operations and enjoy premium benefits including health insurance, retirement plans, and performance bonuses. Ready to transform your career? Apply now and begin your journey tomorrow!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Resolve complex system issues with minimal supervision
- Monitor and maintain critical infrastructure during peak hours
- Document all incidents and resolutions in ticketing systems
- Collaborate with global teams during cross-functional escalations
- Conduct proactive system health checks and preventative maintenance
- Train junior staff on troubleshooting protocols
Qualifications
- Minimum 2 years in IT/customer support roles
- Expertise in Windows Server, Linux, and cloud platforms
- Exceptional troubleshooting and diagnostic abilities
- Strong written and verbal communication skills
- Ability to work independently under pressure
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (Jira, ServiceNow)
- Flexibility to work overnight shifts (10 PM - 6 AM)