Job Description
Join TechSolutions Pro and start your career tomorrow! We're urgently seeking dedicated Night Shift Support Specialists to join our dynamic team in Baltimore, MD. This is your opportunity to launch a rewarding career in IT support with immediate training and competitive compensation. Enjoy a collaborative environment where your technical skills make a real difference.
As a key member of our 24/7 operations team, you'll provide critical support to enterprise clients while advancing your professional growth. We offer comprehensive benefits, career advancement opportunities, and a supportive culture that values work-life balance. Apply today and begin your journey tomorrow!
Responsibilities
- Provide remote technical support for enterprise clients via phone, chat, and ticketing systems
- Monitor and maintain server/network infrastructure during overnight hours
- Document all incidents, resolutions, and system changes in ITSM tools
- Collaborate with global support teams for complex issue escalation
- Perform system backups, updates, and security checks during low-traffic periods
- Contribute to knowledge base articles and training materials
- Adhere to SLA metrics and performance targets
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of technical support experience (helpdesk/operations)
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network connectivity and application issues
- Excellent written and verbal communication abilities
- Ability to work independently and make sound decisions during off-hours
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Flexibility to work 11 PM - 7 AM schedule with weekend rotation