Job Description
Join our elite night shift support team and start your career tomorrow! Pacific Tech Solutions is seeking dedicated Night Shift Support Specialists in Honolulu to provide 24/7 technical assistance to our global clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your problem-solving skills make an immediate impact. This is your chance to join a forward-thinking company that values work-life balance and professional growth. Don't wait - apply today and begin your exciting new journey!
Responsibilities
- Monitor and maintain critical IT infrastructure during night hours
- Provide Tier 2/3 technical support via phone, chat, and remote access
- Resolve complex system outages and security incidents
- Document tickets and collaborate with day-shift teams
- Conduct system health checks and preventative maintenance
- Train junior support staff on escalation protocols
- Analyze performance metrics to improve service delivery
Qualifications
- 3+ years of IT support experience in 24/7 environments
- Expert knowledge of Windows/Linux systems and cloud platforms
- CompTIA Security+ or equivalent certification required
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to work nights and weekends as needed
- Valid Hawaii driver's license (for occasional on-site visits)