Job Description
Are you a dedicated technical professional looking for a role that offers immediate impact? Apex Support Solutions is seeking a reliable Night Shift Support Specialist to join our Tampa team. We offer the unique opportunity to start tomorrow and become an integral part of our 24/7 operations.
Our team ensures that our clients receive top-tier technical assistance during critical off-hours. This is a fast-paced, high-reward environment perfect for those who thrive in a night shift culture.
Responsibilities
- Provide 24/7 technical troubleshooting and problem resolution for end-users via phone and remote access.
- Monitor system performance and alert administrators to critical issues during off-hours.
- Document all support tickets, resolutions, and incidents in our ticketing system.
- Collaborate with the day shift team to ensure seamless continuity of operations.
- Perform routine maintenance checks on hardware and software components.
- Escalate complex technical issues to senior engineering teams promptly.
Qualifications
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or similar).
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Strong knowledge of Windows operating systems, networking basics, and troubleshooting protocols.
- Excellent verbal and written communication skills to assist diverse user bases.
- Ability to work independently with minimal supervision during night hours.
- Proven customer service experience in a technical support environment.