Job Description
Join our dynamic team as a Night Shift Support Specialist in Toledo, OH! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your skills make a real impact. Apply today and become part of our innovative workforce!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document incident reports and maintain accurate ticketing systems
- Collaborate with cross-functional teams during critical outages
- Monitor network infrastructure and proactively address anomalies
- Train junior staff on support protocols and troubleshooting techniques
Qualifications
- 2+ years in IT support or helpdesk environment
- Proficiency with Windows/Linux operating systems
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (10 PM - 6 AM)