Job Description
Are you a night owl looking for a rewarding career with a top-tier organization? Apex Support Solutions is currently seeking a dedicated Night Shift Support Specialist to join our high-performing team in Washington, DC.
In this pivotal role, you will serve as the critical link between our clients and our technical solutions. You will handle complex inquiries, troubleshoot technical issues, and ensure our clients receive world-class service even after hours. We pride ourselves on a culture of excellence, offering competitive compensation, comprehensive benefits, and a supportive work-life balance.
Why Join Us?
- Competitive hourly rate ($22.50 - $32.00).
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holiday pay.
- Professional development and training opportunities.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat during night shifts.
- Diagnose, troubleshoot, and resolve technical hardware and software issues efficiently.
- Maintain accurate and up-to-date documentation of all support tickets and resolutions.
- Collaborate seamlessly with the day-shift team to ensure a smooth transition of ongoing issues.
- Escalate complex or critical issues to Senior Technical Leads or Engineering teams promptly.
- Adhere to all company policies, security protocols, and quality standards.
Qualifications
- High school diploma or GED; Associate degree in IT or a related field is a plus.
- Minimum of 1-2 years of experience in customer support, technical help desk, or IT support roles.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be fully available to work rotating night shifts, including weekends and holidays.
- Proficiency with CRM software and remote support tools.