Job Description
Join Nevada Tech Solutions and transform your career with our night shift support specialist role featuring weekly pay! As a key member of our 24/7 operations team, you'll provide critical technical support to clients across Reno and Northern Nevada while enjoying the financial stability of consistent weekly payouts. This position offers competitive compensation, comprehensive training, and a supportive team environment designed for growth.
We're seeking dedicated professionals who thrive in overnight settings to deliver exceptional customer service and resolve technical challenges. Our state-of-the-art facility in Reno provides a modern workspace with all resources needed for success. Apply today to start your journey with a company that values your contributions and rewards your hard work with timely compensation.
Responsibilities
- Deliver 24/7 technical support via phone, email, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity and system failures
- Document all support interactions using ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate complex technical challenges
- Maintain system performance through proactive monitoring and maintenance tasks
- Provide exceptional customer service with first-contact resolution rates above 85%
- Adhere to SLA metrics and compliance standards for all support interactions
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- Minimum 1 year experience in technical support or helpdesk environment
- Proficiency with Windows/macOS operating systems and network troubleshooting
- Strong problem-solving skills with ability to work independently during night shifts
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent technical certification
- Ability to work flexible schedule including nights, weekends, and holidays
- Valid driver's license and reliable transportation for occasional on-site support