Job Description
Are you looking for a rewarding career with weekly pay in the heart of Texas? Fort Worth Customer Solutions is currently hiring a dedicated Night Shift Support Specialist to ensure our clients receive top-tier assistance around the clock.
As a key member of our support team, you will handle technical inquiries, resolve customer issues, and maintain high service standards during the evening hours. Join a company that values reliability, offers a comprehensive benefits package, and prioritizes your work-life balance.
Benefits:
- Weekly Paycheck for your hard work.
- Health, Dental, and Vision Insurance.
- Paid Training and Ongoing Development.
- Modern, Smoke-Free Office Environment.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email during assigned night shifts.
- Diagnose and troubleshoot hardware and software issues to ensure customer satisfaction.
- Maintain accurate and detailed records of all customer interactions and resolutions within the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity and issue escalation.
- Adhere to all company policies, procedures, and quality assurance standards to maintain a professional environment.
- Identify opportunities to improve support processes and documentation.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Previous experience in a customer support, technical helpdesk, or call center role is preferred.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently and resolve problems without direct supervision.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Proficient in using computer systems and multitasking software.