Job Description
Launch your IT career with our comprehensive paid training program! TechGuard Solutions is seeking motivated Night Shift Support Specialists to join our award-winning team in sunny San Diego. No prior experience required – we provide all necessary certifications and hands-on mentorship. Enjoy competitive pay, full benefits, and opportunities for rapid advancement while working during our flexible night hours (10 PM - 6 AM). Our supportive culture values work-life balance and professional growth. Apply today and transform your future with industry-leading training!
Responsibilities
- Provide 24/7 technical support for enterprise hardware/software systems
- Monitor and resolve network/server issues through remote diagnostics
- Document incident reports using ITIL-compliant ticketing systems
- Collaborate with cross-functional teams during system outages
- Execute scheduled maintenance and security patch deployments
- Mentor junior staff during training rotations
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and customer service mindset
- Availability to work nights and weekends as required
- Willingness to complete company-sponsored CompTIA A+ certification
- Ability to lift 20 lbs for hardware maintenance tasks
- Valid California driver's license (occasional on-site visits required)