Job Description
Join our elite support team and launch your career with comprehensive paid training! As a Night Shift Support Specialist at TechSolutions Inc., you'll become the backbone of our 24/7 operations while gaining industry-recognized certifications. We offer competitive pay, tuition reimbursement, and a pathway to advancement. Our Buffalo facility features state-of-the-art technology and a collaborative culture that values night shift contributions. Enjoy premium shift differentials, free parking, and flexible scheduling options. No experience required – we provide everything you need to succeed!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with precision
- Collaborate with global teams during escalation protocols
- Maintain SLA compliance and performance metrics
- Participate in continuous improvement initiatives
- Mentor junior specialists during shift overlaps
Qualifications
- High school diploma or equivalent (degree preferred)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Willingness to complete paid training program
- Comfortable working in fast-paced environments
- Reliable transportation for night shift commute