Job Description
Are you a night owl? Apex Digital Solutions is seeking a highly skilled Technical Support Analyst to join our elite remote team based in Colorado Springs.
We pride ourselves on delivering exceptional service, and we are looking for someone who thrives in the quiet environment of the night shift. This is a fantastic opportunity to balance your work-life rhythm with competitive pay and a fully remote setup.
Why Join Us?
- Remote Flexibility: Work from the comfort of your home in Colorado Springs.
- Night Shift Premium: Enjoy a quieter workspace and flexible scheduling options.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Tools: Work with cutting-edge remote support software.
Responsibilities
- Provide advanced 2nd-level technical support for hardware, software, and network connectivity issues.
- Monitor and triage incoming support tickets via Zendesk and Slack during evening hours.
- Diagnose complex system errors and implement permanent resolutions.
- Document all technical interactions and resolutions in our knowledge base.
- Escalate critical issues to senior engineers and coordinate with cross-functional teams.
- Maintain a high standard of customer satisfaction (CSAT) ratings during night operations.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- 1-2 years of professional experience in technical support, help desk, or IT administration.
- Must be available to work rotating night shifts (e.g., 6:00 PM – 2:00 AM or 7:00 PM – 3:00 AM).
- Strong understanding of Windows, macOS, and troubleshooting protocols.
- Excellent verbal and written communication skills for remote client interactions.