Job Description
Are you a high-energy problem solver who thrives in the late hours? Apex Digital Solutions is looking for a talented Night Shift Technical Support Specialist to join our elite remote workforce. We are a leading provider of digital solutions, and we are committed to 100% remote work, allowing you to maintain a perfect work-life balance from the comfort of your home in North Carolina.
Why Join Us?
- 100% Work From Home: No commute, no office politics, just pure productivity.
- Night Shift Flexibility: Enjoy your days free with a competitive evening schedule.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
As a Night Shift Specialist, you will be the first line of defense for our clients, ensuring seamless operations even when the rest of the world sleeps.
Responsibilities
- Diagnose and troubleshoot complex technical issues for end-users via phone, email, and live chat during overnight shifts.
- Document all customer interactions and resolutions in our CRM system to maintain accurate records.
- Escalate complex tickets to senior engineers or specialized departments when necessary.
- Collaborate with the day-shift team to ensure seamless handovers of ongoing technical cases.
- Stay updated on product knowledge and new software releases to provide accurate support.
- Maintain a professional, empathetic, and patient demeanor with customers who may be frustrated.
Qualifications
- Must be legally authorized to work in the United States.
- Residence in North Carolina is required for this fully remote position.
- High school diploma or GED equivalent; Associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong computer literacy and ability to learn new software quickly.
- Ability to work rotating night shifts (e.g., 9:00 PM to 6:00 AM or similar).
- Excellent written and verbal communication skills.