Job Description
Are you a night owl looking for a rewarding career from the comfort of your home?
Apex Digital Solutions is seeking a highly motivated Night Shift Technical Support Specialist to join our elite remote workforce. We pride ourselves on providing top-tier technical assistance to our clients across the United States, including key hubs in Texas and the Midwest.
In this role, you will be the first line of defense for our clients, resolving complex technical issues during off-hours when demand is high. We offer a competitive salary, comprehensive benefits, and a truly flexible work environment that allows you to live anywhere while serving clients nationwide.
Why Join Apex Digital?
- 100% Remote Work: No commuting, no office politics—just results from your home office.
- Night Shift Premium: Earn a competitive hourly rate with shift differentials.
- Career Growth: Clear pathways to Senior Engineering and Team Lead roles.
Apply today to start your journey with a company that values your time and expertise.
Responsibilities
- Provide expert technical troubleshooting and customer support via phone, email, and chat for clients in Omaha, NE, and Texas.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize a high volume of help desk tickets within strict Service Level Agreement (SLA) timeframes.
- Document all customer interactions, resolutions, and system changes in our CRM database.
- Collaborate with the Day Shift team to ensure seamless continuity of support.
- Stay updated on the latest technology trends and internal knowledge base resources.
Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work the Night Shift (e.g., 9:00 PM - 6:00 AM or 10:00 PM - 7:00 AM EST/CST).
- Reliable high-speed internet connection and a dedicated workspace.