Job Description
Are you a night owl with a passion for technology? Apex Digital Systems is seeking a dedicated Night Shift Technical Support Specialist to join our elite remote team based in Detroit, Michigan. This is a unique opportunity to work during the quiet hours of the night, ensuring seamless IT operations for our clients across the United States.
Why Join Us?
- Competitive salary with night shift differential.
- 100% Remote flexibility for Detroit-based candidates.
- Comprehensive health benefits package.
- Career growth opportunities in IT support.
Responsibilities
- Provide 24/7 remote technical troubleshooting and support for hardware and software issues.
- Manage and prioritize incoming help desk tickets with high efficiency.
- Monitor system health and performance during critical off-peak hours.
- Escalate complex technical incidents to the Day Shift engineering team promptly.
- Document all technical resolutions and maintain accurate knowledge base articles.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Valid CompTIA A+ certification or equivalent technical experience.
- Proven experience providing remote customer support or technical assistance.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Must be legally authorized to work in the USA and reside in the Detroit, MI area.