Job Description
We are seeking a highly skilled Night Shift Technical Support Specialist to join our elite support team in Kansas City, MO. In this role, you will be the primary point of contact for evening users, ensuring minimal downtime and maximum satisfaction. We offer competitive compensation, comprehensive benefits, and a culture that prioritizes work-life balance, even on the night shift.
As a critical member of our technical team, you will troubleshoot complex issues, collaborate with cross-functional teams, and deliver exceptional service to our enterprise clients.
Responsibilities
- Provide high-level technical support via phone, email, and chat during the night shift.
- Troubleshoot complex hardware and software issues for enterprise clients efficiently.
- Manage and resolve support tickets within defined Service Level Agreements (SLAs).
- Collaborate with the day shift team to escalate critical issues and document solutions.
- Ensure all systems and documentation are up-to-date and accurate.
- Maintain a high level of customer satisfaction and technical proficiency.
Qualifications
- 2+ years of experience in IT support or a related technical field.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent communication skills and the ability to explain complex concepts simply.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Associate degree in Computer Science or equivalent technical certification.
- Ability to work independently with minimal supervision.