Job Description
Are you a night owl looking for a rewarding career in technology? Buffalo Systems Support is currently seeking a Night Shift Technical Support Specialist to join our elite team in Buffalo, NY. In this role, you will ensure business continuity and client satisfaction during critical off-hours.
We offer a competitive hourly rate, comprehensive benefits, and a supportive environment where you can utilize your technical expertise. If you are reliable, detail-oriented, and ready to work while the rest of the world sleeps, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy the quiet of the night with no daily rush-hour commute.
- Competitive Pay: Earn between $20.00 and $30.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for advancement within our IT department.
Responsibilities
- Monitor and manage incoming technical support tickets and communication channels during night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for remote and on-site users.
- Document all technical issues, resolutions, and troubleshooting steps in the ticketing system.
- Escalate complex or unresolved issues to senior engineering teams during morning handovers.
- Perform routine system health checks, updates, and backups to ensure stability.
- Maintain strict adherence to data security protocols and confidentiality.
Qualifications
- 1+ years of experience in a help desk or technical support role.
- Strong knowledge of Windows 10/11 and MacOS operating systems.
- Proficiency in troubleshooting printers, network configurations, and common office software.
- Ability to work independently with minimal supervision during night hours.
- Excellent written and verbal communication skills.
- High school diploma or equivalent; IT certifications (CompTIA A+) are a plus.