Job Description
Join our innovative team as a Night Shift Technical Support Specialist in sunny Henderson, NV! We offer flexible scheduling with evening hours (11 PM - 7 AM) to accommodate your lifestyle while providing critical IT infrastructure support to Fortune 500 clients. Enjoy a collaborative remote-first environment with quarterly team-building events and comprehensive health benefits starting Day 1. Our Henderson-based operation combines desert tranquility with cutting-edge tech opportunities.
Responsibilities
- Provide 24/7 Tier 2/3 technical support for cloud infrastructure and enterprise systems
- Monitor and resolve network outages, security incidents, and performance issues
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with global teams during major incident response events
- Conduct system maintenance patches and updates during low-traffic windows
- Train junior staff on escalation protocols and diagnostic methodologies
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk operations
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Proficiency in monitoring tools (SolarWinds, Datadog) and scripting (Python/PowerShell)
- Exceptional problem-solving skills with ability to work autonomously
- Strong written communication for incident reporting and documentation
- Flexibility to adapt to changing priorities and emergency on-call rotations