Job Description
Join NexaTech Solutions and revolutionize your work-life balance with our exclusive night shift remote positions in California. We're seeking dedicated Technical Support Specialists to provide exceptional service during our 12 AM - 8 AM PST window. Enjoy the freedom of working from home while supporting cutting-edge technology solutions for Fortune 500 clients. This role offers unparalleled flexibility with adjustable schedules and comprehensive benefits package including health insurance, 401K matching, and professional development stipends.
As a key member of our 24/7 support team, you'll troubleshoot complex systems, resolve critical issues, and contribute to our industry-leading customer satisfaction metrics. We value diversity and welcome candidates from all backgrounds who thrive in autonomous environments. Experience the perfect blend of career growth and personal flexibility with NexaTech's award-winning remote work culture.
Responsibilities
- Provide Tier 3 technical support for enterprise software and cloud infrastructure during night shift hours
- Diagnose and resolve complex system issues via remote access tools and ticketing systems
- Document troubleshooting processes and contribute to knowledge base articles
- Collaborate with global teams during critical incident escalations
- Maintain 99.9% uptime SLA for assigned client systems
- Conduct weekly system health checks and preventive maintenance
- Train junior team members on advanced troubleshooting methodologies
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Jira, ServiceNow)
- Strong analytical skills for diagnosing complex network and application issues
- Excellent written communication for documenting technical procedures
- Ability to work independently with minimal supervision during night shifts
- Experience with cloud platforms (AWS/Azure/GCP) and virtualization technologies