Job Description
Are you a problem-solving pro looking for a role that fits your schedule?
Memphis Digital Services is seeking a dedicated Night Shift Technical Support Specialist to join our growing team. Based in the heart of Memphis, TN, this role offers the flexibility of remote work options while ensuring critical technical support is available around the clock. If you excel in a high-energy environment and love helping others resolve complex IT issues, we want to hear from you.
In this position, you will be the first line of defense for our clients, managing a high volume of incoming support tickets during our peak operational hours. You will troubleshoot hardware, software, and network issues, ensuring seamless connectivity and user satisfaction.
Why Join Us?
- Competitive Salary: $55k - $72k annually based on experience.
- Flexible Schedule: Night shift schedule (e.g., 10:00 PM - 6:00 AM) allowing for a perfect work-life balance.
- Remote/Hybrid Options: Enjoy the comfort of working from home or hybrid arrangements.
- Professional Growth: Continuous training and clear pathways for advancement within the IT department.
Responsibilities
- Diagnose, troubleshoot, and resolve hardware, software, and network issues for end-users.
- Manage a high volume of incoming support tickets via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Provide step-by-step technical guidance to users to ensure efficient problem resolution.
- Document all interactions, resolutions, and recurring issues in the knowledge base.
- Escalate complex technical problems to senior engineers or third-party vendors when necessary.
- Collaborate with the QA team to identify system bugs and suggest improvements.
- Maintain a positive, professional demeanor with clients in a high-pressure night environment.
Qualifications
- Minimum of 2 years of experience in technical support, help desk, or IT customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with remote desktop tools and VPN configuration.
- Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively during night shifts.
- High school diploma or equivalent; Bachelor’s degree in Computer Science or IT is a plus.
- Reliable internet connection and a dedicated home office setup (for hybrid/remote work).