Job Description
Welcome to Apex Digital Solutions, a leading provider of innovative customer support services. We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our team in Minneapolis, Minnesota. In this pivotal role, you will be the technical lifeline for our clients, resolving complex issues and ensuring seamless service delivery during our peak operational hours.
The Role:
We are looking for someone who thrives in a fast-paced environment and is available to work Night Shift hours. As part of our team, you will utilize cutting-edge technology and receive comprehensive support to succeed in your role.
Why Apply?
- Equipment Provided: We provide a high-performance laptop, noise-canceling headset, and ergonomic desk setup to ensure you work efficiently and comfortably from our office.
- Night Shift Premium: Enjoy the quiet of the night shift with competitive pay and no commuting during rush hour.
Don't miss this opportunity to advance your career with a company that values your growth and provides the tools you need to succeed.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and chat during night shift hours.
- Diagnose and resolve hardware and software issues for internal and external users.
- Document technical issues, resolutions, and customer interactions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
- Maintain a high level of professionalism and patience when dealing with frustrated customers.
- Stay updated on company products, services, and technical procedures.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Previous experience in technical support, customer service, or a help desk role.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Basic knowledge of Windows, macOS, and mobile operating systems.