Job Description
Join our elite remote team as a Night Shift Customer Specialist at Apex Global Solutions. We provide all necessary equipment including noise-canceling headsets, ergonomic chairs, and dual-monitor setups – simply bring your dedication and high-speed internet. This full-time night shift role offers competitive compensation while delivering exceptional customer support from your home office in Georgia. Enjoy work-life balance with no commute, flexible scheduling, and comprehensive benefits.
What We Offer:
- Complete home office equipment package
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve complex technical issues with empathy and efficiency
- Document interactions in CRM system with precision
- Collaborate with global teams to ensure seamless customer experiences
- Maintain performance metrics for resolution time and customer satisfaction
- Participate in quarterly training sessions for product updates
- Escalate critical issues to Tier 2 support when necessary
Qualifications
- Minimum 2 years customer service experience
- Proven night shift work history (11 PM - 7 AM)
- Exceptional written and verbal communication skills
- Proficiency in CRM software (Salesforce/Zendesk)
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- US citizenship or permanent residency required