Job Description
Immediate Opening: Night Shift Work From Home Customer Support Specialist
Join GlobalTech Solutions as a Night Shift Customer Support Specialist and enjoy the flexibility of working remotely with company-provided equipment! We're urgently seeking dedicated professionals to deliver exceptional customer service during overnight hours while supporting our Nashville-based operations.
What We Offer:
- Free company-issued laptop, headset, and ergonomic equipment
- Comprehensive training and ongoing professional development
- Competitive hourly pay with performance bonuses
- 100% remote work environment
- Health benefits and retirement plan
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Troubleshoot technical issues for enterprise clients using provided tools
- Maintain detailed customer interaction records in CRM system
- Collaborate with global teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in continuous improvement initiatives
Qualifications
- Minimum 2 years customer support or technical support experience
- Proven ability to work independently during overnight hours
- Excellent written and verbal communication skills
- Proficient with remote work technology and troubleshooting
- High-speed home internet access (minimum 25 Mbps)
- Ability to pass background check and equipment security protocols
- Experience with Zendesk or similar CRM platforms preferred