Job Description
We are looking for dedicated individuals to join our growing team in San Diego, CA. As a Night Shift Support Specialist, you will play a crucial role in ensuring our clients receive top-tier assistance during evening hours. We are proud to offer comprehensive paid training to all new hires, ensuring you have the tools and knowledge needed to excel.
This is a fantastic opportunity for those seeking a stable career path with a focus on customer success. You will work in a modern, collaborative environment where your contributions are valued.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full paid training program included in onboarding.
- Night shift schedule (10:00 PM - 6:00 AM) allowing for a great work-life balance.
- Health, dental, and vision insurance options.
- Career advancement opportunities within the company.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during night hours.
- Resolve technical inquiries and troubleshoot basic issues using provided knowledge bases.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and knowledge transfer.
- Identify recurring customer issues and relay feedback to management for product improvement.
- Maintain a high level of professionalism and empathy in all communications.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous customer support experience is a plus but not required.
- Must be legally authorized to work in the United States.