Job Description
Are you a night owl looking for a rewarding career that fits your lifestyle? Apex Support Services is seeking a dedicated and detail-oriented Part-Time Night Shift Support Representative to join our expanding team in El Paso, TX.
In this pivotal role, you will be the voice and solution provider for our clients during critical off-hours. We pride ourselves on offering a competitive hourly rate and a flexible schedule that allows you to maintain a healthy work-life balance. If you have a passion for technology and customer service, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Enjoy the quiet of the night with our reliable part-time shifts.
- Professional Growth: Opportunities to advance your career within a growing company.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during designated night shifts.
- Resolve technical inquiries, troubleshoot software and hardware issues, and guide users through solutions.
- Log and document all customer interactions and technical tickets accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless transitions and continuity of support.
- Identify trends in customer issues and escalate complex problems to senior management when necessary.
- Maintain a high level of professionalism and confidentiality while handling sensitive data.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support, technical helpdesk, or call center environments is preferred.
- Excellent verbal and written communication skills with a clear, professional telephone manner.
- Strong problem-solving abilities and the ability to think on your feet.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM) and weekends as required.
- Reliable internet connection and a quiet workspace are essential for remote/hybrid candidates.