Job Description
Join TechGuard Solutions Inc. as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless service delivery for our global clientele. This role offers flexible scheduling, competitive compensation, and opportunities for professional growth in a dynamic tech environment.
As a key member of our support team, you'll troubleshoot complex technical issues, maintain system stability, and document resolutions with precision. Our San Jose hub values collaboration and innovation, offering a collaborative atmosphere where your expertise directly impacts customer satisfaction.
Responsibilities
- Provide remote technical support for software, hardware, and network issues during night shift hours
- Monitor system alerts and proactively address potential infrastructure concerns
- Document all troubleshooting steps and solutions in our ticketing system
- Collaborate with on-call engineers during critical incidents
- Conduct routine system health checks and maintenance tasks
- Escalate unresolved issues to appropriate teams with detailed context
- Maintain accurate knowledge base articles for recurring issues
Qualifications
- Minimum 1 year of technical support experience in a 24/7 environment
- Proficiency in Windows/Linux operating systems and networking fundamentals
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., Jira, Zendesk)
- Available to work flexible night shifts (10 PM - 6 AM)