Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Tulsa, OK! We're seeking tech-savvy professionals to provide exceptional after-hours technical assistance to our clients. This role offers flexible hours, competitive compensation, and opportunities for growth in a fast-paced IT environment. If you're a problem-solver who thrives in nighttime settings, apply today to become part of our innovative support network!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex software/hardware issues including network connectivity and system crashes
- Document all support tickets using ticketing systems with detailed resolution steps
- Collaborate with day-shift teams to ensure seamless cross-shift communication
- Monitor system alerts and proactively address potential infrastructure issues
- Train clients on new technologies and best practices during off-peak hours
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Network+)
- Minimum 1 year experience in IT support or helpdesk environments
- Proficiency with Windows OS, networking concepts, and remote desktop tools
- Exceptional troubleshooting skills with ability to diagnose under pressure
- Strong written and verbal communication skills for diverse client interactions
- Available to work flexible night shifts (typically 10 PM - 6 AM)
- Valid driver's license and reliable transportation for occasional on-site calls