Job Description
Are you a night owl looking for a flexible career opportunity? Innovate Support Solutions is currently hiring a Part-Time Night Shift Support Specialist to join our growing team in Indianapolis, IN.
In this role, you will be the primary point of contact for our clients after hours, ensuring that technical issues are resolved quickly and professionally. We value reliability, technical aptitude, and a customer-first mindset. Join us to enjoy a quiet, focused work environment with competitive pay.
What You Will Do:
- Manage and resolve incoming support tickets via phone and email during the night shift.
- Assist clients with troubleshooting hardware and software issues.
- Document all interactions and resolutions accurately in our CRM system.
- Monitor system performance and alert the on-call team to any critical anomalies.
- Provide clear, friendly, and professional communication to clients.
Responsibilities
- Respond to customer inquiries within established service level agreements (SLAs).
- Diagnose and troubleshoot technical problems to identify root causes.
- Maintain a clean and organized workspace while working independently.
- Collaborate with day-shift supervisors to transfer unresolved complex cases.
- Stay updated on product knowledge and software updates.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical assistance is preferred.
- Basic knowledge of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Must be available to work a part-time schedule, primarily between 10:00 PM and 6:00 AM.