Job Description
Join our innovative team as a Part-Time Night Shift Support Specialist in the heart of San Francisco! We're seeking a tech-savvy professional to deliver exceptional customer support during overnight hours. This role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology while maintaining work-life balance. If you're a problem-solver with a passion for helping others, apply today to become a vital part of our 24/7 operations team.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and email during overnight shifts
- Diagnose and resolve hardware/software issues including network connectivity, cloud services, and security protocols
- Document support tickets in CRM systems with detailed resolution steps and customer feedback
- Collaborate with global support teams to escalate complex issues and ensure timely resolution
- Monitor system health and proactively address potential infrastructure threats
- Maintain comprehensive knowledge base articles for internal and external use
Qualifications
- Minimum 2 years of technical support experience in IT infrastructure or SaaS environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills with a customer-first mindset
- Ability to work independently and prioritize tasks during high-pressure situations
- CompTIA A+ or equivalent certification preferred
- Comfortable working overnight shifts (11 PM - 7 AM PST)
- Strong troubleshooting skills with diagnostic tools like Wireshark or PingPlotter